FAQ
SHIPPING
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from our "track your order" page.
Do you do same day Shipping?
We do not offer same day shipping, but we do our best to create, and ship your order as soon as possible. For ship out times, please refer to question 9.
Where do you ship?
Ship world wide
How long will it take to ship my order?
Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 24 to 36 hours for prints, and usually 2-5 days to process and mark it ready-for-delivery.
ORDER
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please contact us within 24 hours of your order at richyprice77@gmail.com, or use our "contact page" to reach us.
How do I cancel my order?
In the event you wish to cancel or change your order, please contact us within 24 hours of your at richyprice77@gmail.com, As all of our products are custom made, changes after 24 hours will not be allowed.
*Please note that any orders that have already been packed or shipped cannot be canceled.
How do I track the progress of an order?
You can track your order here: https://artbyrichy.com/apps/aftership
Can I change my delivery address after I have placed my order?
if you need to change your shipping address, please contact us at richyprice77@gmail.com within 24 hours after placing your order with an e-mail titled 'shipping Address Change' to route to the appropriate department.
Please be advised that your shipping address cannot be revised after the order has shipped.
PAYMENT
What payment methods do you accept?
Paypal, ShopPay and all major credit cards
How long does delivery take?
Our average delivery times are currently 7-14 days from the order date. This includes about 3-5 days to create your order, and 7-9 business days to deliver via UPS, USPS, Fedex, or DHL. During busy times like around Valentine's Day, MOther's Day, Father's Day or Christmas, average delivery times can increase.
Is it safe to use my credit/debit card at this website?
All your payment info is fully protected and insured.
RETURNS & EXCHANGES
Do you accept returns?
Yes, you have 30 days to return your item in the order it was dispatched, if on arrival it's in the same condition you can qualify for a full refund.
Can I exchange an item?
Items can be exchanged but you will need to return the item in the same condition we sent it out in, also needs to be of the same value
How do I make a return?
Contact our support team by filling out the contact us form